Privacy Policy

This privacy policy explains how Betty Wins Casino collects, uses, stores, shares, and protects your personal information when you visit Betty Wins Casino Website, use our mobile app, or use our related services. Please read this policy along with our terms and conditions, which cover your account, bonuses, and gameplay.

We take your privacy seriously. This policy explains what information we collect to run a secure online casino for players in Canada, why we need it, and what choices you have under privacy laws.

Who this policy covers

This policy covers visitors, registered players, and affiliates who use our platform from Canada or other allowed regions. If you do not agree with our privacy practices, please stop using our services and contact us if you want to close your account.

Information we collect

Account and identity details

When you sign up or verify your account, we may ask for your name, date of birth, email, mobile number, address, username, and password (which we store securely). For KYC checks, we might need a government ID, proof of address, and sometimes a selfie or live check. We use this information to confirm your age, make sure the account is yours, and follow legal requirements.

Financial and transaction information

Depending on how you pay, we may process card references, cryptocurrency wallet addresses (like Bitcoin, Ethereum, Litecoin, Tether, Dogecoin, or Solana), transaction IDs, deposit and withdrawal amounts in CAD, timestamps, and status codes from payment partners. Card details entered on payment pages are usually tokenized by the payment gateway, so we do not store your full card information.

Gaming activity

To keep our games fair and help resolve any issues, we record your game sessions, bet types, stakes, results, bonus use, progress toward promotions, comp points in the rewards program, and your activity in casino games and live dealer tables. This information helps us provide account statements, review responsible gaming, and investigate issues as needed.

Technical and device data

We automatically collect your IP address, approximate location, device type, operating system, browser version, language settings, pages you visit, referral links, session length, login times, and diagnostic logs. Our app may also collect device identifiers if needed for security, notifications, or fraud prevention. This helps us spot unusual logins, improve performance, and fix problems.

Communications and support

If you reach out to us by live chat or email, we keep your messages, any attachments (like payment screenshots), and details such as the date, channel, and agent notes. We do this to help solve your issue and improve our service.

How we use your information

Account management — creating, authenticating, and maintaining your player profile.
Payments — processing deposits and withdrawals in CAD through cards and supported crypto.
Product delivery — enabling games, live streams, tournaments, and app features you choose to use.
Security and fraud prevention — detecting multi-accounting, bonus abuse, stolen credentials, and suspicious patterns.
Legal and regulatory compliance — KYC, anti-money laundering (AML), and lawful record-keeping.
Responsible gaming — applying deposit limits, cool-offs, or self-exclusion you request, as described on Responsible gaming.
Loyalty and marketing — operating the VIP program, comp shop, and promotional communications where permitted and according to your preferences.
Service improvement — analyzing aggregated usage to improve navigation, game load times, and payment success rates.

Legal basis for processing

Depending on what we are doing, we may process your data to fulfill our contract with you, meet legal requirements, protect our platform, prevent fraud, improve our services, or, when needed, with your consent for marketing or optional cookies.

Data protection measures

We use a range of safeguards, such as SSL/TLS encryption, access controls, monitoring for unusual activity, secure hosting, and careful checks on our game and payment suppliers (see About us). While no online service can promise complete security, you should use a strong, unique password, turn on two-factor authentication if available, and never share your OTP codes.

Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember your preferences, measure site traffic, help prevent fraud, and show you relevant content if you have not opted out. You can manage cookies in your browser, but blocking essential cookies may affect your ability to log in or use the cashier.

How we share information

Betty Wins does not sell your personal information to data brokers. We may share your data with payment processors, game and live-casino suppliers (only limited technical data), identity verification providers, fraud and security partners, professional advisers who must keep it confidential, and regulators or law enforcement if required by law.

International transfers

Some of our suppliers have systems or support teams outside Canada. When your data is sent to other countries, we use contracts and security checks to protect it, but local laws in those countries may also apply.

How long we keep data

Active account data — while your account remains open.
Transaction and KYC records — typically retained for several years after closure when required by law, AML rules, or dispute resolution.
Support tickets — long enough to resolve issues and handle complaints.
Technical logs — rotated or deleted after a defined period unless needed for investigation.
Marketing suppression — contact details may be retained on opt-out lists.

Your rights and choices

Under Canadian privacy law (including PIPEDA and other provincial rules), you can ask to access, correct, or delete your data (where allowed), limit how we use it, object to certain marketing, or request a copy of your data. To make a request, email support@bettywins888.com with the subject “Privacy request,” your username, and details about your request. We may need to confirm your identity before we respond.

Automated decision-making

Our automated systems may flag accounts for fraud risk, bonus abuse, or unusual payment activity. Important account restrictions are reviewed by a person when possible. If you think a decision was incorrect, please contact us with your username and the date of the action.

Third-party links

Our site may link to other websites. We are not responsible for their privacy practices, so please check their policies before sharing your personal information.

Children’s privacy

Our services are only for people who are the legal gambling age in their province or territory (usually 18 or 19). We do not knowingly collect information from minors. If we suspect someone is underage, we will investigate and restrict their account.

Changes to this policy

We may update this policy if we add new features, partners, or need to meet legal requirements. If there are important changes, we will let you know on our site or by email.

Contact us about privacy

Email: support@bettywins888.com (subject: Privacy request)
Live chat: 24/7 on bettywins888.com
Full support: Contact us